WAGS AND WHISKERS PET CARE

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Hello, my name is Kath and I want to welcome you to Wags and Whiskers Pet Care.

By way of introduction I worked as a qualified midwife on a labour ward for 26 years in The Midlands. After taking early retirement I got married and moved up to Cumbria with my 2 cats, Rosie and Stanley, to join my husband, lovely step-daughter and Coco the chocolate labrador.

I pride myself on my professionalism, and my huge love of animals makes setting up a dog walking and pet sitting business a perfect career move to suit my caring nature in one of the most beautiful parts of the country. 

I look forward to meeting you and your pets soon to help contribute in providing a fun and fulfilled life for them.

Will i meet the dog walker?

Absolutely. I will meet you personally at the initial consultation and be solely responsible for your pet.

Do you offer a weekend service or an overnight stay?

My working week is Mon-Fri  9am-5pm, (excluding bank holidays). However it may be possible to arrange a weekend visit subject to my availability at an enhanced rate.

Unfortunately I cannot offer overnight accommodation or boarding services.

What is your cancellation policy?

Please contact me by email or telephone giving at least 24 hours notice, for no charges to apply. After that 50% of the service charge will apply.

What security measures do you take?

Your key will be kept secure and away from personal information and no key can be identified to any property. In the event of your key being lost or stolen we will advise you immediately. Your personal information will never be sold or discussed with any 3rd parties in accordance with the Data Protection Act. 

How do i pay?

Full payment for services (agreed either at time of booking or subsequently) is to be made within 7 days of receipt of invoice preferably by online bank transfer. Alternatively cash or cheques can be accepted.

Bank Transfer: 

Account Name: Wags and Whiskers Pet Care

Sort Number: 40-36-10

Account Number: 31595067

*When asked for the 'Payee Reference' please enter your pet's name and your surname. 

1. All clients will be deemed to have accepted Wags and Whiskers Pet Care terms and conditions (as laid out here) on signature of the contract.

2. Wags and Whiskers will not confirm any booking until a consultation has been carried out with the client and the contract, with full details of client requirements, has been signed by the client.

3. Full payment for services (agreed either at time of booking or subsequently) is to be made within 7 days of receipt of invoice via bank transfer, cash or cheque.

4. The client must provide all items necessary for pets to be adequately cared for in the client's absence. (i.e., food, medication, leads, collars, cat litter etc).  

6. The client must provide Wags and Whiskers with an alternative name and contact number in the event of an emergency. If the contact is not available Wags and Whiskers reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.

7. The client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of Wags and Whiskers.

8. Wags and Whiskers must be alerted to any behavioural problems with their pets at the time of booking. Failure to do so may result in additional charges or cancellation of any future contract.

9. Although Wags and Whiskers holds Public Liability insurance, wherever possible pets should be insured by the client. Wags and Whiskers reserves the right to refuse a booking for any animal which is not insured.

10. Wags and Whiskers will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Wags and Whiskers cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.